ake444 Privacy Policy

This Privacy Policy ("Policy") is issued by ake444 ("ake444", "we", "us", "our"), the operator of the online betting and casino platform accessible at ake444.app ("the Platform"). This Policy describes how ake444 collects, uses, stores, shares, and protects the personal data of individuals ("Members", "you", "your") who access or register on the Platform, with particular reference to members based in Bangladesh.

By registering an account on the ake444 Platform or by continuing to use the Platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

This Policy should be read alongside the ake444 Terms & Conditions and Responsible Gaming Policy, each of which is available via the links in the footer of this page. Together, these three documents form the complete framework governing your relationship with ake444.

01 Data We Collect

ake444 collects personal data through two principal means: data you provide directly when registering and using the Platform, and data collected automatically as a result of your use of the Platform. The categories of personal data we collect are described below.

Data You Provide Directly

When you register for an ake444 account, make deposits or withdrawals, contact our support team, or participate in promotions, you provide us with personal data that may include:

Data Collected Automatically

When you access the ake444 Platform, certain technical and behavioural data is collected automatically by our systems. This data is used primarily to maintain the security and performance of the Platform and to improve the member experience. Automatically collected data includes:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and network connection type.
• Usage and behavioural data: Pages visited, games accessed, bet history, session duration, click patterns, and navigation paths within the Platform.
• Authentication data: Login timestamps, session tokens, and failed login attempt records (retained for fraud and security monitoring purposes).
• Transaction data: Deposit and withdrawal amounts, transaction timestamps, payment method used, and transaction status records.
• Cookie and tracking data: Session cookies, preference cookies, and anonymised analytics data as described further in the Cookies section of this Policy.

Data from Third Parties

In certain circumstances, ake444 may receive personal data about you from third parties. This includes identity verification data from KYC service providers, fraud-risk signals from payment processors such as bKash, Nagad, and Rocket, and publicly available information used to verify the accuracy of information you have provided. ake444 handles all third-party sourced data in accordance with this Policy and only retains it for as long as the relevant purpose requires.

02 How We Use Your Data

ake444 processes personal data only where a lawful basis exists for doing so. The lawful bases on which we rely are: performance of the contract with you as a registered member; compliance with legal obligations (including anti-money laundering and responsible gaming obligations); our legitimate interests in operating a safe, secure, and commercially viable platform; and, where required, your explicit consent.

The table below sets out the primary purposes for which ake444 uses your personal data and the corresponding lawful basis for each:

03 Data Sharing & Disclosure

ake444 does not sell, rent, or trade your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for the relevant purpose.

Service Providers and Technology Partners

ake444 works with carefully selected third-party service providers to deliver the Platform and its services. These providers act as data processors on behalf of ake444 and are contractually bound to process data only in accordance with our instructions and this Policy. They include:

• Payment processors: bKash, Nagad, Rocket, Upay, and Bangladeshi banking partners process payment transaction data solely to execute deposit and withdrawal instructions.
• Identity verification providers: KYC and age verification service providers receive identity documents and biometric data solely for the purpose of verifying member eligibility.
• Game technology providers: Game studios and platform providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) may receive anonymised session identifiers necessary to deliver their games within the ake444 platform environment. These providers do not receive your name, mobile number, or financial data.
• Analytics providers: Anonymised, aggregated usage data may be shared with analytics service providers to help us understand Platform performance and improve the member experience. This data cannot identify you as an individual.

Legal and Regulatory Disclosure

ake444 may disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law or by valid legal process, including in connection with anti-money laundering investigations, fraud investigations, or court orders. In such cases, ake444 will disclose only the minimum data required to satisfy the legal obligation and will, where legally permissible, notify the affected member of the disclosure.

Business Transfers

In the event that ake444 undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, personal data held by ake444 may be transferred to the acquiring entity as part of that transaction. Members will be notified of any such transfer and of any resulting changes to this Privacy Policy within a reasonable period before the transfer takes effect.

04 Cookies & Tracking Technologies

ake444 uses cookies and similar client-side technologies to operate the Platform effectively and to provide a personalised member experience. A cookie is a small text file placed on your device by a web server when you visit a website. The cookies used by ake444 are described below.

ake444 does not use cross-site advertising cookies, third-party social media tracking pixels, or any cookie technology designed to build a profile of your browsing behaviour outside of the ake444 Platform. Most browsers allow you to control or disable cookies through their settings. Please note that disabling essential session cookies will prevent you from logging into your ake444 account and using the Platform.

05 Data Retention

ake444 retains personal data for the period necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by applicable law. The following retention periods apply as standard:

• Active account data: Retained for the full duration of your membership and for five years following the closure or termination of your ake444 account, in accordance with standard financial record-keeping and AML obligations.
• Transaction records: Deposit, withdrawal, and bet transaction records are retained for a minimum of five years following the date of the transaction, in line with financial record-keeping requirements.
• KYC and identity documents: Copies of National ID, passport, or other identity verification documents are retained for five years following account closure.
• Customer support records: Live chat transcripts and email correspondence are retained for two years from the date of the interaction.
• Responsible gaming records: Self-exclusion records and deposit limit histories are retained for five years following account closure to prevent re-registration during a self-exclusion period.
• Analytics data: Anonymised, aggregated analytics data may be retained indefinitely as it cannot be used to identify individual members.

At the expiry of the applicable retention period, personal data is either permanently deleted from ake444's systems or irreversibly anonymised so that it can no longer be associated with any identifiable individual. ake444 conducts periodic data audits to ensure that data is not retained beyond its applicable retention period.

06 Data Security

ake444 takes the security of your personal data seriously and implements a multi-layered technical and organisational security framework designed to protect your data against unauthorised access, disclosure, alteration, or destruction.

Technical Security Measures

• 256-bit SSL/TLS encryption is applied to all data in transit between your device and the ake444 platform, including login sessions, payment flows, and API communications.
• Data at rest encryption is applied to sensitive data stored in ake444's databases, including financial data, identity documents, and authentication credentials.
• Password hashing using industry-standard one-way cryptographic hashing algorithms ensures that account passwords are never stored in readable form. ake444 staff cannot view your password.
• Multi-factor authentication is used for all ake444 administrative and operational system access, and is available to members via OTP verification linked to their registered mobile number.
• Intrusion detection and monitoring systems continuously analyse Platform traffic for anomalous patterns indicative of unauthorised access attempts, SQL injection, or other attack vectors.
• Regular penetration testing by independent security professionals is conducted to identify and remediate vulnerabilities in the Platform's infrastructure before they can be exploited.

Organisational Security Measures

• Access to personal data held by ake444 is restricted on a strict need-to-know basis. Only staff whose role requires access to specific categories of personal data are granted that access.
• All ake444 staff with access to personal data are subject to confidentiality obligations and receive regular data protection and security training.
• Third-party service providers with access to ake444 member data are subject to contractual data security requirements and are assessed prior to engagement.

While ake444 implements robust security measures, no digital platform can guarantee absolute security against all possible threats. You are responsible for keeping your ake444 account credentials confidential and for notifying ake444 support immediately if you suspect your account has been compromised.

07 Your Privacy Rights

As a registered ake444 member, you hold the following rights with respect to your personal data. These rights may be exercised at any time by contacting the ake444 support team via live chat or by email to [email protected]. All requests are acknowledged within five business days and responded to in full within thirty calendar days.

Right of Access

You have the right to request a copy of all personal data that ake444 holds about you. Upon a verified access request, ake444 will provide a structured summary of your personal data, including the categories of data held, the purposes for which it is processed, and the sources from which it was collected. Access requests are fulfilled free of charge for the first request in any twelve-month period.

Right to Rectification

If any personal data held by ake444 is inaccurate or incomplete, you have the right to request that it be corrected without undue delay. For certain categories of data — particularly identity and KYC data — corrections may require submission of updated supporting documentation. ake444 will process all rectification requests promptly and confirm the update to you in writing.

Right to Erasure

You may request that ake444 delete your personal data where: the data is no longer necessary for the purpose for which it was collected; you withdraw consent and no other lawful basis applies; or the data has been unlawfully processed. As noted in the Data Retention section, certain categories of data cannot be deleted before their mandatory legal retention period has elapsed. Where erasure cannot be fulfilled in full, ake444 will explain which data is retained, for how long, and why.

Right to Restrict Processing

You may request that ake444 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing and the grounds for objection are being assessed. During a restriction period, ake444 will retain the data but will not process it for purposes beyond storage, unless you consent or legal obligations require otherwise.

Right to Object to Marketing

You have an unconditional right to object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of a marketing opt-out request, ake444 will cease sending promotional communications via all channels within five business days. Transactional and account-related communications are not affected by a marketing opt-out.

Right to Data Portability

Where ake444 processes your personal data on the basis of your consent or in performance of our contract with you, and that processing is carried out by automated means, you have the right to receive a structured, commonly used, machine-readable copy of your personal data. This right covers data you have directly provided to ake444, such as your account registration data and transaction history.

08 Policy Updates & Contact

ake444 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. Where a material change is made to this Policy — that is, a change that meaningfully affects how your personal data is collected, used, or shared — ake444 will notify registered members via an in-platform notification or by message to the mobile number or email address registered on the account, at least fourteen days before the revised Policy takes effect.

Where changes are minor or non-material (for example, corrections to typographical errors or clarifications that do not alter the substance of the Policy), ake444 may update the Policy without prior notification, although the "Last updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to remain informed of how your data is being handled.

The current version of this Privacy Policy is Version 1.0, effective 1 January 2026. This is the initial version of this Policy and supersedes all prior privacy notices or data handling summaries that may have been communicated to members before this date.

Contact for Privacy Matters

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by ake444, please contact our support team using the details below. All privacy-related enquiries are handled with priority and in strict confidence.

ake444 is committed to resolving all privacy concerns promptly and transparently. If you are not satisfied with the response you receive from the ake444 support team regarding a privacy matter, you are entitled to escalate your complaint through any applicable legal channels available to you under the laws of your jurisdiction.